Pre Order Policy
What is a pre-order?
Simply put, a pre-order is an order you can place for a new item before it is in stock and available for delivery. These items are usually in the developmental stages when we create the product listings. The images are taken from the official photo shoot. The finished product that you receive may vary slightly in colour from the images you see on the website due to studio lighting. Keep these factors in mind when placing your order.
Why should I pre-order at zatee.com.my?
By placing a pre-order with Zatee, you will receive the highest priority in order fulfillment. Pre-orders are also processed prior to any in stock order received. Thus, pre-ordering helps ensure that you will receive the new products as soon as possible.
If you pre-order, you will be among the first of our customers to receive the item. Oftentimes, with popular items, a purchasing frenzy ensues when it is released, making it difficult to purchase the item before it is sold out. Procuring an item on a pre-order basis means that, unless our shipment of the items are lost during transit, you are guaranteed to get the item.
Am I Charged?
You will be charged the full amount upon pre-order.
We can’t provide an exact delivery date
Depending on the volume of orders, and your place in line, please be aware that delivery of your products could take up to 30 days. We cannot estimate or guarantee a specific delivery date. We will ship the products the moment they are available. Orders are filled on a first come first served basis.
Regardless of the volumes, all products will be shipped out before the official launch of www.zatee.com.my on the 1st November 2016.
Cancellations and refunds:
We do not entertain cancellation or provide refunds in the event that you wish to cancel your order however we do provide upgrades. Please click “here” to upgrade.