Better By Design connect@zatee.com.my

Delivery Policy

Delivery timelines

 

All deliveries to Peninsula Malaysia are fulfilled between 1 to 3 working days.

All deliveries to Sabah & Sarawak are fulfilled between 7 to 10 working days.

 

Postage Cost

Peninsula : Rm 6
Sabah & Sarawak : Rm 10

 

Delivery Mode

We use poslaju as our transport partner. Please review their services

http://poslaju.com.my/ship-with-us/

 

Product not received

Please lodge a complaint “here” notifying us that you have not received the product. Please attach receipt to enable us to track the missing product and get back to you.

All products lost in transit would be compensated by us. Upon verification, a new product will be shipped to you immediately (pending stock availability ) together with a discount coupon for future purchases which you will receive via email.

 

All products shipped to the wrong address due to our error will be compensated by us. Upon verification, a new product will be shipped to you immediately ( pending stock availability ) together with a discount coupon for future purchases which you will receive via email.

 

All product shipped to the wrong address due to your error, a compensation will not be made by us. You would be required to place a new order at your own cost with the right shipping address to receive a new product. Option to waive shipping cost of this new product to you is at our own discretion.